How will my order be delivered to me?
Answer :
Shipping time depends on the product you purchase and the destination country as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate timeframe.
Why I can't receive my order confirmation email?
Answer :
If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.
Will COVID-19 affect my Saiveina order?
Answer :
Answer : In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays.Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!
How do I check the status of my order?
Answer :
Click on Track Order. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
It has been a few months after my order was shipped and the tracking link provided has expired. I’m afraid that my parcel may have been lost. Can I get a refund?
Answer :
Please let us know within 30 days of purchase if your order is missing. We would be happy to follow up and investigate for you. Further arrangements will be facilitated.
Does Saiveina guarantee its product?
Of course! We're 100% committed to making you happy. Each product is hand checked by a member of Team Saiveina before it goes out the door to ensure you get the best! While we make every effort to ensure your hairdryer arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.